Frequently asked questions

How do you ship?

We ship using Canada Post. It's the cheapest way to go for small orders. We also offer UPS shipping as an option.

Do you ship internationally?

We sure do! We ship anywhere the post will deliver. Please note: UPS Priority Mail Innovations shipping may require longer than average processing time and can take up to four weeks for delivery. If you require a faster delivery, please choose the USPS Priority International shipping option. Customers are responsible for payment of all duties, taxes and brokerage fees necessary for customs clearance. These fees will be charged by the customer's postal service and will be due prior to final delivery of their package(s). Please email us before placing your order if you have any questions or concerns about ordering internationally and we would be happy to assist you.

When can I expect my order to ship?

Northern Sole ships Monday - Friday. Please allow 1-4 business days for your order to be packed and ready to send out. We do our best to send your order out as soon as possible! If you're shipping internationally, it can take between 1-8 business days for us to process your order.

How long will it take for my order to arrive?

Orders typically take 2-7 days from the ship date for them to arrive. Priority Mail is faster and takes a few days at the most to arrive. It depends on where you are located in relation to us. International orders can take anywhere from 2-4 weeks to arrive. The average is 4 weeks. If you have any questions about when your order will arrive don't hesitate to email us.

How can I check the status of my order?

Log in to your account to check the status of your order. You can also call or email us using the Contact Form if you'd like to send us a message about your order.

How do I cancel my order?

Please contact us as soon as possible if you would like to cancel your order. If your order has already shipped (most orders ship within 48 hours) we will not be able to cancel your order, so please contact us for other options.

What is your return policy?

In the rare case that you're not fully satisfied with your order, we'd be happy to exchange or refund your order.
Please message us before you mail us a return so we can get it authorized first, and we know it's coming.